Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: December 2025

1. General Logistics
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2. Third Party Logistics
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3. Contact Questions
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1. General Logistics

What if an order is mis-shipped?

If an order is mis-shipped we will take full responsibility for fees and re-shipment.

What carriers does Cupaland use?

Cupaland uses

Does the order processing and pack fees include shipping?

No, shipping will be an additional fee on top of any processing, packing, etc. 

Do you ship my orders out same-day?

Generally, orders will be shipped same day. Depending on size and availability it may also be shipped next day. 

2. Third Party Logistics

What are your fees for your services?

To inquire about our fees, please fill out a quote form, contact us form, or schedule a consultation call. Our team will work with you to determine the most suitable plan for your needs. Rest assured, our prices are highly competitive in the market.

Do you provide both FBA and FBM services for Amazon sellers?

At this time, our services primarily consist of FBA prep services for Amazon sellers. However, we also provide additional services such as storage. It should be noted that FBM services are not currently included in our offerings, although we do plan to establish a dedicated FBM team in the near future.

How fast can you prep and ship my items to Amazon?

On average, all items are prepped and ready to be shipped within 8-48 hours, depending on size and services needed.

Is it possible to use your 3rd party logistics services if I reside in a different country?

Yes, our prep centers are utilized by a diverse range of customers located both inside and outside of the United States for various purposes such as fulfilling products to their customers, shipping to Amazon FBA, storage services, etc.

3. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing contact@cupaland.com or by calling us at +1(951) 599-5299.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm PST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@cupaland.com.

Do you have a physical address?

Yes, we do have a physical address. We are located at 14600 Innovation Dr, March Air Reserve Base, CA 92518.